Technology Management
IT Marketplace
IT Helpdesk
The Best Helpdesk Solution for IT Teams.
Scale support without scaling costs with an easy-to-use IT Helpdesk that is refreshingly simple and fully integrated across the entire Genuity IT platform. Unlock premium features today.
No credit card required. No software to download.
Resolve requests faster and give employees what they need, when they need it, wherever they work.
Enhance your team collaboration, streamline your email management, and automate repetitive tasks to enable your team to handle a higher volume of tickets. Provide exceptional support and reach new milestones with the help of Genuity.
Easily Manage IT Tickets
Automate IT Ticketing Workflows
Simplified Collaboration
Self-Service Portal
Metrics and Reports
Service Level Agreements (SLAs)
IT Asset Management
Requests from Microsoft Teams and Slack
Mobile app for IT on the go
Part of the Genuity ecosystem
Beyond IT ticketing, Leverage an Entire Suite of IT Tools. Unlock premium features today.
Why are your IT peers choosing Genuity's Helpdesk?
Automate
Customize
Empower
Centralize
When a ticket is created that contains “does not work,” then add a comment, “”
Save Time with Automation
Tired of responding to tickets with the same bug again and again? Automate repetitive work in seconds so that you can focus on what matters.
IT leaders like you love the Genuity platform.
“
Being shown how much we were spending on services was a wake up call. Seeing these reports has been incredibly helpful for the entire team.
Brandon Hardy
Portfolio Manager at Perkin Hardy Strauss
“
Genuity has streamlined our asset management, contract oversight, and IT ticketing, bringing efficiency and clarity to our operations. It’s a game-changer that unifies our processes and empowers our team.
Matt Sieron
CISO at Talent Plus, Inc.
Verified G2 Review
“
Genuity is amazingly easy to configure and deploy. All of the modules work together and make tracking ridiculously easy. And the price is borderline unbelievable.
Samantha K.
System Admin
Verified G2 Review
“
Great business solution - the thorough inventory of assets, warranties, and contracts made this essential while forming our IT department.
Talina M.
Small Business Owner
Verified G2 Review
“
Unbelievable value for a very low cost! I like that the way the solution is laid out allows for a complex structure.
Joel F.
Director of IT
“
I know first-hand the needs of small businesses. Genuity has not only been a huge asset for us, but for the businesses we work with, as well.
Scott Kitun
CEO at Technori
Verified G2 Review
“
With Genuity, one can managed spend, contracts, and a helpdesk in a single solution. It's a nearly one-size-fits-all Helpdesk dream.
Justin G.
Director of IT
“
Before Genuity, we were using spreadsheets to manage and track our IT spending. This is a cost effective solution that's already saved us thousands.
Greg Bertsch
Partner at Duggan Bertsch
Verified G2 Review
“
I've been working in the IT Customer Service industry for over 30 years now and have run through countless different ticket systems. This system has everything that you truly need.
Chuck K.
IT Systems Engineer
Verified G2 Review
“
I am an engineer for a managed service provider. Genuity offers the best budget friendly solution I have seen, yet it lacks none of the features a customer would want.
Anonymous
MSP Engineer
“
Being shown how much we were spending on services was a wake up call. Seeing these reports has been incredibly helpful for the entire team.
Brandon Hardy
Portfolio Manager at Perkin Hardy Strauss
“
Genuity has streamlined our asset management, contract oversight, and IT ticketing, bringing efficiency and clarity to our operations. It’s a game-changer that unifies our processes and empowers our team.
Matt Sieron
CISO at Talent Plus, Inc.
Verified G2 Review
“
Genuity is amazingly easy to configure and deploy. All of the modules work together and make tracking ridiculously easy. And the price is borderline unbelievable.
Samantha K.
System Admin
Verified G2 Review
“
Great business solution - the thorough inventory of assets, warranties, and contracts made this essential while forming our IT department.
Talina M.
Small Business Owner
Verified G2 Review
“
Unbelievable value for a very low cost! I like that the way the solution is laid out allows for a complex structure.
Joel F.
Director of IT
“
I know first-hand the needs of small businesses. Genuity has not only been a huge asset for us, but for the businesses we work with, as well.
Scott Kitun
CEO at Technori
Verified G2 Review
“
With Genuity, one can managed spend, contracts, and a helpdesk in a single solution. It's a nearly one-size-fits-all Helpdesk dream.
Justin G.
Director of IT
“
Before Genuity, we were using spreadsheets to manage and track our IT spending. This is a cost effective solution that's already saved us thousands.
Greg Bertsch
Partner at Duggan Bertsch
Verified G2 Review
“
I've been working in the IT Customer Service industry for over 30 years now and have run through countless different ticket systems. This system has everything that you truly need.
Chuck K.
IT Systems Engineer
Verified G2 Review
“
I am an engineer for a managed service provider. Genuity offers the best budget friendly solution I have seen, yet it lacks none of the features a customer would want.
Anonymous
MSP Engineer
Yep, Genuity starts at only $29.99 per month, per company, with everything included.
With the community subscription plan you can save big on the IT software you already use and get all of Genuity for only $29.99 per month.
Or choose a plan from our simple pricing models that meets your needs at a price that meets your budget. No gotchas. No gimmicks. No selling your data. Unlimited users & usage.
Learn MoreWhat is IT Helpdesk software?
IT Helpdesk software allows IT teams to connect directly with end users through ticketing, tracking, and problem resolution. IT Helpdesk software can be accessed by a customer from anywhere on the network.
Genuity’s IT Helpdesk solution is a cloud-based SaaS offering, allowing support teams the ability to identify problems, prioritize them for resolution, and spot potential problem trends that may cause outages in the future.
Why is IT Helpdesk software important?
Simply said, an IT Helpdesk solution aids IT professionals in responding to problems faster, tracking open issues more effectively, resolving problems more cost-effectively, and allows the end user or customer to return to productivity sooner.
IT Help Desk Software:
Important for IT Professionals
IT Help Desk services lets the IT professional to prioritize incoming problems quicker, helping them to stay focused on what matters most.
The IT Help Desk solution helps your IT team to categorize problems by department, saving trips and time when solving outstanding issues.
Categorizing problems gives the IT person the ability to multitask and work on several similar open issues at one time.
Genuity’s IT Help Desk software gives the IT person, end user, or customer the option to log the issue in their own words, essentially eliminating confusion during support.
IT Help Desk tickets can be customized to only record the most important information. This routine streamlines the workflow when solving open issues.
IT Help Desk Software:
Important for Leadership
Genuity’s IT Help Desk solution gives you the ability to run reports to see it all: where the problem areas exist and what successes should be celebrated.
Say goodbye to misplaced trouble tickets, lost time, lost dollars, and frustrated users, all with Genuity’s single flat-rate pricing.
With the IT Help Desk software's metrics, your company can spot trends, save money, and better plan for new IT asset acquisitions.
The auto-assigning feature in the IT Help Desk solution will automatically assign tickets based on your conditions, like department or location.
Whether you're an IT professional, customer, or company leadership, a well-running IT Help Desk Solution can increase revenue and lower costs.
IT Help Desk Software:
Important for the End User
IT Help Desk services by Genuity improve overall communication and provide a collaborative environment for effecient problem resolution.
The ability to log problems as they occur empowers your staff and gives them confidence that the IT Help Desk solution is working for them.
Scheduling and tracking open problems gives the IT person, end user, and leadership a better sense of control and perspective on problem issues.
IT Help Desk services build team confidence and help strengthen both internal and external relationships.
Genuity’s IT Help Desk Solution creates a repository for all open issues in one centralized location, preventing overlooked or lost user requests.
