IT Helpdesk
The Best Helpdesk Solution for IT Teams.
Scale support without scaling costs with an easy-to-use IT Helpdesk that is refreshingly simple and fully integrated across the entire Genuity IT platform. Unlock premium features today.
Trusted by IT pros at thousands of companies.
Unlimited users. Unlimited usage. All features included. One price tag.
Everything Included
Unlimited users & unlimited usage.
With the Genuity IT Helpdesk, you get more for less.
Most helpdesk systems are piecemeal offerings of expensive features locked by the number of users and usage. Genuity does things differently.
With every Helpdesk plan we offer you full access to every feature. No minimums. No overages. Fully integrated with our entire suite of IT apps.
Resolve requests faster and give employees what they need, when they need it, wherever they work.
Enhance your team collaboration, streamline your email management, and automate repetitive tasks to enable your team to handle a higher volume of tickets. Provide exceptional support and reach new milestones with the help of Genuity.
Easily Manage IT Tickets
Automate IT Ticketing Workflows
Simplified Collaboration
Self-Service Portal
Metrics and Reports
Service Level Agreements (SLAs)
IT Asset Management
Requests from Microsoft Teams and Slack
Mobile app for IT on the go
Why are your IT peers choosing Genuity's Helpdesk?
Automate
Customize
Empower
Centralize
Save Time with Automation
Tired of responding to tickets with the same bug again and again? Automate repetitive work in seconds so that you can focus on what matters.
Customizable Workflows
You know your business needs. Why be stuck with an IT helpdesk that doesn't work for your team? Whether you've got a team of 5 or 500, our IT helpdesk module is adaptable for whatever IT problems your company face.
Personalized Help Center
Encourage self-service. Build a customizable, IT support center with Genuity and create a repository of KB articles and FAQs on it. Deflect repetitive tickets by intelligent and allows users to open, track and self-serve repetitive problems as they arise.
Simplify Support Requests Across Departments with “Workspaces”
Expanding the usage of Genuity to different departments such HR, Facilities, and Legal removes the necessity for using multiple tools or accounts. This streamlines operations but also provides a unified service experience.
Integrate Microsoft Teams or Slack with the Genuity IT Helpdesk
Integrate Genuity with Microsoft Teams or Slack and get instant ticket notifications. Create, reply, and update your tickets and give employees immediate assistance in the application of their choice.
Take the power of your helpdesk wherever you go.
Part of the Genuity Ecosystem
Go Beyond Ticketing with IT Asset Management
Manage all your IT assets from the award-winning Genuity platform - resolve issues faster with your IT asset data fully integrated into your Help Center.
IT leaders like you love the Genuity platform.
This system has everything that you truly need to support your workforce. It's saved us countless hours on internal IT issues - getting team members back to work faster.
Most of our IT issues are hardware related, so integrated the ticketing system with the inventory system is a god-send.
Genuity's Help Desk is the daily easy-to-use system we've been looking for. It's powerful enough for our IT manager, but simple enough for the whole organization.
