IT Helpdesk
The Best Helpdesk Solution for IT Teams.
Scale support without scaling costs with an easy-to-use IT Helpdesk that is refreshingly simple and fully integrated across the entire Genuity IT platform. Unlock premium features today.
Resolve requests faster and give employees what they need, when they need it, wherever they work.
Enhance your team collaboration, streamline your email management, and automate repetitive tasks to enable your team to handle a higher volume of tickets. Provide exceptional support and reach new milestones with the help of Genuity.
Easily Manage IT Tickets
Automate IT Ticketing Workflows
Simplified Collaboration
Self-Service Portal
Metrics and Reports
Service Level Agreements (SLAs)
IT Asset Management
Requests from Microsoft Teams and Slack
Mobile app for IT on the go
Part of the Genuity ecosystem
Beyond IT ticketing, Leverage an Entire Suite of IT Tools. Unlock premium features today.
Why are your IT peers choosing Genuity's Helpdesk?
Automate
Customize
Empower
Centralize
Save Time with Automation
Tired of responding to tickets with the same bug again and again? Automate repetitive work in seconds so that you can focus on what matters.
Customizable Workflows
You know your business needs. Why be stuck with an IT helpdesk that doesn't work for your team? Whether you've got a team of 5 or 500, our IT helpdesk module is adaptable for whatever IT problems your company face.
Personalized Help Center
Encourage self-service. Build a customizable, IT support center with Genuity and create a repository of KB articles and FAQs on it. Deflect repetitive tickets by intelligent and allows users to open, track and self-serve repetitive problems as they arise.
Simplify Support Requests Across Departments with “Workspaces”
Expanding the usage of Genuity to different departments such HR, Facilities, and Legal removes the necessity for using multiple tools or accounts. This streamlines operations but also provides a unified service experience.
Integrate Microsoft Teams or Slack with the Genuity IT Helpdesk
Integrate Genuity with Microsoft Teams or Slack and get instant ticket notifications. Create, reply, and update your tickets and give employees immediate assistance in the application of their choice.
Take the power of your helpdesk wherever you go.
IT leaders like you love the Genuity platform.
Yep, Genuity starts at only $29.99 per month, per company, with everything included.
With the community subscription plan you can save big on the IT software you already use and get all of Genuity for only $29.99 per month.
Or choose a plan from our simple pricing models that meets your needs at a price that meets your budget. No gotchas. No gimmicks. No selling your data. Unlimited users & usage.
Learn MoreWhat is IT Helpdesk software?
IT Helpdesk software allows IT teams to connect directly with end users through ticketing, tracking, and problem resolution. IT Helpdesk software can be accessed by a customer from anywhere on the network.
Genuity’s IT Helpdesk solution is a cloud-based SaaS offering, allowing support teams the ability to identify problems, prioritize them for resolution, and spot potential problem trends that may cause outages in the future.
Why is IT Helpdesk software important?
Simply said, an IT Helpdesk solution aids IT professionals in responding to problems faster, tracking open issues more effectively, resolving problems more cost-effectively, and allows the end user or customer to return to productivity sooner.
